Technical Support (Maintenance)
System Installation is done in client site, after client conformation that all technical requirements for installation are available.Free of charge services for one year from the date of installation.Maintenance and upgrading services by nominal fees.Remote maintenance services that have been done via telephone lines or internet.Maintenance service for accidental failure in vocations and weekends.
All these above mentioned tasks are carried out by a team of competent engineers and technicians, who have a great deal of skill and experience. YemenSoft has developed a customer service website to provide technical support services on time (http://www.yemensoftcare.com).
YemenSoft cares consistently to provide optimal for all clients in Arab region and countries in Asia and Africa, where its branches located. This website provides many services, the most important of them are:
Giving client the authority of using the website (Client No. and password) to login and register his application, participating YemenSoft management in tracing his application easily from his office without wasting time, since his application is numbered automatically.YemenSoft services system contains indicators of performance for top management who deals continuously and automatically with pending applications or those not responded for, taking necessary actions to assure that service is provided for client and correcting performance.Through customer service website : http://www.yemensoftcare.com and CRM Mobile App
Clients can get instructions of system use and benefit from the best experiences of other clients.